Retningslinjer for angrerett
Ordering and Cancellation
Can I cancel my order?
All products are made to order by our partner Gelato. Production begins shortly after the order is received. For this reason, we unfortunately cannot guarantee cancellation once the order has been placed. Please contact Dignus as soon as possible if you wish to cancel.
All products are made to order by our partner Gelato. Production begins shortly after the order is received. For this reason, we unfortunately cannot guarantee cancellation once the order has been placed. Please contact Dignus as soon as possible if you wish to cancel.
Right of Withdrawal and Returns
At Dignus, we want you to be completely satisfied with your purchase. Because our products are made using a Print on Demand (POD) process at our partner Gelato, different rules apply depending on the type of product you have ordered.
1. Standard Catalog Products (Standard Designs)
4. Claims, Damaged or Defective Goods
If you purchase a product from our standard catalog (e.g., a garment, mug, or poster with a pre-designed motif where you only choose standard options like size or color), you have a legal right to withdraw from the contract under EU/EEA and Norwegian consumer laws.
- Withdrawal Period: You have 14 days from the day you, or a third party designated by you, receive the goods to change your mind.
- Condition of the Goods: To receive a full refund, the product must be returned in its original condition, unused, unwashed, and in its original packaging. You are responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
- Return Shipping: Unless otherwise stated, you must cover the direct cost of shipping the product back to us.
2. Personalized and Customized Products
If you purchase a product that is custom-made or personalized according to your specific instructions (e.g., a product featuring your own uploaded image, custom text, name, or unique color modifications), the right of withdrawal does not apply.
- Legal Exception: In accordance with the Norwegian Cancellation Act (Angrerettloven § 22 e) and Article 16(c) of the EU Consumer Rights Directive, the 14-day right of withdrawal is excluded for “the supply of goods made to the consumer’s specifications or clearly personalized.”
- Production and Cancellation: Once a personalized order enters production, it cannot be canceled, changed, or refunded because it has been uniquely customized for you and cannot be resold.
- Damaged or Faulty Items: This exception only applies to changes of mind. If your personalized product arrives damaged, defective, or misprinted, please refer to Section 4 below.
To exercise your right of withdrawal for standard catalog products, you must inform us of your decision through an unequivocal statement before the 14-day period expires.
You can do this by:
- Download Withdrawal Form
-
Emailing us: Send an email to
habitus.vitaee@gmail.comwith your order number and details of the items you wish to return.
Return Address:
Please do not send items back to the manufacturing address on the package without contacting Dignus first. Address for the return will be provided to the customer.
Please do not send items back to the manufacturing address on the package without contacting Dignus first. Address for the return will be provided to the customer.
Regardless of whether a product is a standard catalog item or personalized, you always have the right to a replacement or refund if the product is faulty.
If your item arrives damaged, has a manufacturing defect, or features a printing error, please contact us at
Please include:
habitus.vitaee@gmail.com within 14 days of delivery. Please include:
- Your order number.
- A clear description of the issue.
- High-quality photos showing the defect or damage.
If the fault is verified, we will arrange for a replacement to be printed and shipped at no extra cost to you, or issue a full refund.