Refund policy

Return and Refund Policy
All products in our store are made to order and produced by our partner Gelato. This means production begins shortly after your order is received.

Right of Withdrawal: Because our products are produced specifically for you – with your chosen design or print – they are exempt from the right of withdrawal under the Norwegian Right of Withdrawal Act §22 letter b (goods made to the consumer's specifications or clearly personalised).

Defective or Damaged Items If you receive an item that is defective, damaged in transit, or incorrect compared to what you ordered, Gelato will of course help you. Please contact Gelato within 30 days of receiving your order, and include:

• Your order number
• A photo of the item and the issue

Gelato will then arrange a replacement or a full refund.

Incorrect Delivery Address If a package is returned due to an incorrect or incomplete address provided at checkout, Gelato cannot guarantee free reshipment. Any additional shipping costs will be charged to the customer.

Contact Gelato: Questions about your order? See Gelato website for ways to answer your questions:

https://support.gelato.com/en/collections/8521552-order-issues

Address: Gelato ASA, Dronning Eufemias gate 8, 0191 Oslo